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Return & Exchange Policy
1. Eligibility for Returns and Exchanges:
Exchanges will be processed based on product availability. If the desired item is out of stock, we will issue a refund or offer an alternative solution. You may return or exchange a product within 4 days from the date of delivery if it meets the following criteria:
- If you receive a defective, damaged or wrong item.
However, to complete replacement of your product, the product should be:
- The item is in its original packaging with all accessories, manuals, and warranty cards included.
- The product is unused, undamaged, and in a resalable condition.
2. Items Not Eligible for Return or Exchange:
- Certain products, such as software, downloadable items, and personalized/customized items, are not eligible for return or exchange unless they are defective or damaged upon receipt.
3. Defective or Damaged Items:
- If you receive a defective, damaged or wrong item, please contact us within 2 days of delivery to report the issue.
- We will arrange for a return or exchange of the defective/damaged product at no additional cost to you.
4. Return and Exchange Process:
- To initiate a return or exchange, please fill contact us form given below.
- Do not forget to mention your Order ID, if you want to replace your product.
- You may also contact our customer support team at mwk.qau@gmail.com or +92 301 8940441 with your order details and reason for return/exchange.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Please pack the product securely in its original packaging and ship it back to us using a trackable shipping method.
- Once we receive the returned item and verify its condition, we will process your refund or exchange as per your request.
5. Shipping Costs:
- Original shipping charges are non-refundable, except in cases where the return/exchange is due to our error or a defective/damaged product.
- Customers are responsible for return shipping costs unless the return is authorized due to a mistake on our part.
Frequently Asked Questions
How can I place an order?
Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to fill in your shipping and payment details, and confirm your order.
What payment methods do you accept?
We only offer cash on delivery (COD), depending on your location and order value within Pakistan.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the courier company’s website.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days. However, please allow additional time for remote areas.
Do you offer international shipping?
At the moment, we only ship within Pakistan. However, we are working on expanding our shipping services to international destinations in the future.